Support FAQs

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We will always store your personal details securely. We'll use them to provide the service that you have requested, and communicate with you in the way(s) that you have agreed to. Your data may also be used for analysis purposes, to help us provide the best service possible. For full details see our Privacy Policy

By submitting this form you are agreeing to our terms and conditions

Welcome to the bemix website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use which, together with our Privacy Policy, govern bemix's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term 'bemix' or 'us' or 'we' refers to the owner of the website whose registered office is Unit 3, Roper Yard, Roper Road, Canterbury, Kent, CT2 7ER. The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. This website uses cookies to monitor browsing preferences. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. Most browsers allow you to refuse to accept cookies and to delete cookies. If you block cookies, you may not be able to use all the features on our website. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. Eco Shed Shop Terms and Conditions Terms of sale We accept payment by Visa and MasterCard. Your account will be debited at the time of purchase, or soon after. There will be no VAT charged on our products. Prices exclude delivery. Delivery can be arranged if you contact us (please see delivery options). Once your order is received, we will send you an email to confirm your purchase. Product information All our products are one of a kind and subject to availability. We work hard to ensure that product information is accurate and up to date. However, there is a small chance that the item you have ordered is no longer in stock as we do sell all items directly from our shop as well as online. In the event that this were to happen, we shall contact you to discuss if you would like a full refund or wish to wait for a similar product to be made. Images of our products are representations of the items. Please be aware that the colour of the product may not be accurate and may differ slightly from the online pictures. Commissions After a design is agreed and a quote accepted, we require a 50% deposit. Because commissions are bespoke, we are unable to offer a refund if the item has been personalised, unless we feel that the item can be resold, which is at our discretion. Commissions can only be accepted if they are something that the Eco Shed can co-produce with group members, it is important for our members to gain experience and new skills. When given measurements for a commission, we will work to the given measurements and cannot be held responsible for the measurements not being accurate. Delivery Products are for collection from Sittingbourne or Canterbury, but you can contact us to arrange a price for postage and packaging. The item will be sent by Royal Mail and will be charged at their prices, along with a charge for appropriate packaging. Returns If for any reason you may be unhappy with the item then you have up to 7 days to contact us and the item must be returned within 20 days of receipt. If you are returning the item by post then you will be responsible for the return postage fees. Please try to send the item back in the same packaging that you received it in. Commissioned or personalised products can only be returned if they are found to be faulty. Customer service and support If you have any queries, please contact us at [email protected] Alternatively, call us on 01795 438857 Monday – Friday 8:30 am – 3pm.

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